The Best Western Crown Hotel Boroughbridge has received the prestigious Best Customer Service Award from Best Western Hotels.
Emma Lee, general manager of the hotel was presented with an engraved Chrystal Rose bowl by Best Western Hotels UK at the hotel consortium’s annual conference and glittering conference dinner held in Bristol.
The hotel was nominated in three categories and the Best Customer Service Award is considered the most prestigious amongst the organization’s member hotels.
“Winning this award is testament to the great team of people here at the Crown. We are a small hotel with limited resources but we do have a dedicated team whose focus on customer satisfaction has been clearly recognized and rewarded with this fantastic Award” comments hotel general manager Emma Lee.
The hotel has risen in the past year from 108 to 38th in the group’s rankings and was cited to have delivered the most improved service levels and customer satisfaction of all 280 hotels in the group.
For further information please contact: Emma Lee, General manager
Best Western Crown Hotel
Horsefair, Boroughbridge
North Yorkshire, YO51 9LB
Tel: 01423 322328
Email: emma@crownboroughbridge.co.uk
Press contact:
John Gallery, Great Potential Tel: 07967 032623
Email: johngallery@greatpotential.co.uk
Notes for Editors:
The Best Western Crown Hotel is a 37 bedroomed former 16th Century coaching inn and includes conference suites for up to 120 delegates, restaurant, bar and a leisure club with heated indoor swimming pool and fitness suite.
Photograph attached: Emma Lee (centre) pictured with (right) Rhys Roberts, Chairman of Best Western Hotels GB and (left) his wife Claire Heaven-Roberts
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